Reparatur, Kalibrierung & RMA

Does your ARGUS need a repair, calibration, hardware upgrade or technical inspection? Send us the device data and as precise a description of your request as possible. Our service team reviews your enquiry and informs you about the next steps.

Submit a service enquiry

How device service works

From the request to shipment in three simple steps.

1
Send request Submit the device data and your request. This is where the RMA number is created.
2
Receive a reply You receive the RMA number and further instructions for processing.
3
Send in the device Then send in the device.

Service request

* Required fields

Do not fill in this field

Device and request

ARGUS model *

Serial number

How can we help you?

Multiple selection possible.

Repair / device not working correctly Calibration Hardware upgrade / extension Return / trade-in Return / DEMO return Other

Purchase date, if known optional

Existing RMA number optional

Please describe your request as precisely as possible

Fault or request description

When does the fault occur? Is it permanent or intermittent? Which function or operating mode is affected? What have you already checked?

Upload files optional

You can upload photos, fault logs, proof of purchase or other relevant documents.

Select files or drop them here PDF, JPG, JPEG and PNG, maximum 8 MB per file.

Already checked by you

The ticks are information for support and are not mandatory.

Is the current firmware installed on the device? Is the current version of WINplus or WINanalyse being used? Have batteries, cables or other accessories been swapped for testing where possible? Does the device run on batteries, a power supply or device-dependent line power? Have batteries, power supply and cables been swapped for testing? Could there be a loose contact?

Contact details and return shipment

Company

Contact person

Street and house number

Postcode

City

Country

Phone number

Email address

Customer number optional

Return address differs from above Invoice address differs from above

Notes and confirmation I have read the shipping notes and accept the privacy notice for processing my request. I accept the General Terms and Conditions.

* Required fields

Notes on shipment

After submitting you can download the completed form, print it and enclose it with the shipment.

Prepare the device

Attach the RMA number so it is clearly visible, if one has already been issued.
Enclose any documents you have received with the shipment.
Enclose the proof of purchase for a warranty check.
Back up important device data, profiles and measurement logs beforehand.
Device type and serial number are required to issue an RMA number.
RMA numbers should only be requested for devices that will be sent in immediately.
An RMA number expires one month after it is issued.

Shipping and return address

Only shipments with a valid RMA number are accepted.
The device is sent at your expense.
Shipments sent freight collect are not accepted.
All prices plus VAT and shipping (12,50 €). Billing is usually by advance payment. Cash on delivery on request.

Return address

intec Gesellschaft für Informationstechnik mbH
Rahmedestraße 90
D-58507 Lüdenscheid

Notes for shipments from non-EU countries

Customs documents for returns for repair and replacement must state that this is not an import or export of goods, but a goods in transit.

This note is essential to avoid import duties.

Shipments that have been incorrectly declared by the sender must therefore unfortunately be returned unopened.

Repairs, Calibration & RMA

Optional replacement of housing parts

Prepare the device

Shipping and return address

Do you need help with your service request?

Advice and support